Help and support can come in a variety of ways. Whether you need a question answering or you've fallen under hardship and need of a bit of extra guidance, you can be confident that when you talk to us, we'll treat you with upmost care. We consider each customer’s individual circumstances and where a need is identified, strive to provide appropriate support.
On this page, you'll find resources to help you with the most commonly asked questions, as well as useful information relating to how we aid and support our customers.
If you're a member of the Society and would like to notify us of any additional support you require, please let us know by using the Contact Form at the bottom of the page, speaking to us in your local branch, or calling us on 0800 093 0004.
If you're concerned about the cost of living, we've compiled a list of helpful tips on areas where you may be able to reduce your bills. Click here to view more.
On Monday 26 June 2023, the Chancellor announced a new Mortgage Charter to provide a range of support measures for struggling mortgage borrowers.
Leek Building Society welcomes the Chancellor's announcement and we pledge our full support to the measures outlined within the Charter.
When life gets complicated the last thing you should have to worry about is money. So if your circumstances change and you need access to your savings to cope, we will review your account(s) and waive any penalties and withdrawal restrictions. This may apply to fixed rate bonds and ISAs in exceptional circumstances and at the discretion of the Society.
Whether you have a Leek Building Society mortgage or looking to come to us for a mortgage, you can find information by clicking on the links below to some of the more common topics we get asked about on a regular basis regarding how we can help you with your mortgage.
> Mortgage deal coming to an end
> Moving home and moving my mortgage
> Making changes to my mortgage
> Difficulties paying my mortgage
> Frequently asked mortgage questions
> Frequently asked mortgage questions
Whether you have a Leek Building Society savings account or are looking to come to open an account with us, you can find information by clicking on the links below to some of the more common topics we get asked about on a regular basis regarding how we can help you with your savings.
> Make regular payments into your Leek Building Society savings account by standing order
> Dealing with your account by post
> Protecting yourself against fraud
> Registering a Power of Attorney
> Registering a Court of Protection
> Frequently asked savings questions
> Proving your identity for a savings account
> Transferring your ISA to Leek Building Society
> Registering a Power of Attorney
> Registering a Court of Protection Order
> Financial Services Compensation Scheme
> Frequently asked savings questions
We know that getting into branch isn’t possible for everyone. If that’s the case, we have a few options available to you which can be found in our Accessing your account document.
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Current Savings Interest Rates
General Savings Terms and Conditions
We strive to provide appropriate support and achieve fair treatment and good outcomes for customers. Click for more information on our tools available which help with everyday challenges or difficulties.
We understand that losing someone close to you is an emotional and distressing time, so we'll do all we can to offer you help and support.
Read more on how you can avoid being defrauded by following our useful tips.
Learn more from UK Finance on how financial firms can help if you are a victim of financial abuse by clicking the link below.
Find out from www.gov.uk on how to get help if you or someone you know is a victim of domestic abuse.
If you have a complaint, we believe passionately in delivering a prompt response to your concerns. Read more to find out how we look to put things right.
We know that getting into branch isn’t possible for everyone. If that’s the case, we have a few options available to you.
There are several third party helplines available who offer advice, knowledge and support when it comes to your finances and wellbeing. Click to find more information.
Tariff of Mortgage Charges
