Members are our key focus and we want to ensure fair outcomes for you. If something goes wrong, or you think we could do something better, we encourage you to provide your feedback or raise your concerns with us.
We take member feedback into consideration when we make decisions about our products and services. If you’d like to leave us feedback about a positive experience, or have suggestions about how we could improve, then please click on the 'Leave Feedback' link below and complete the form.
Alternatively, if you’re not happy for any reason, and you think we’ve got something wrong, please click on the 'Make a Complaint' link below and complete the form. We’ll then be able to look into what happened and try to put things right.
We want to offer a first class customer experience but sometimes things do go wrong. If this happens, tell us about your concerns and we’ll help to put things right.
All the complaints that we receive are dealt with in line with our internal complaints procedure to ensure a fair outcome. To view our complaints procedure please click here.
You can make a complaint by completing our online complaint form below. Alternatively, please contact us at Head Office or at any of our branches.
